Before contacting support
- Open the affected receipt and note its run identifier and final status.
- Write down whether the job used Update, Mirror, or Two-Way mode.
- Check that both volumes are mounted and writable.
- Do not email private files, full folder listings, or receipt exports unless requested.
Common questions
Why did SyncReceipt stop before deleting files?
Destructive actions are intentionally ordered behind prerequisite copies and verification. If an earlier copy fails, later removals do not run. Correct the storage or permission issue, analyze again, and review the fresh plan before retrying.
Can I recover an overwritten file?
When a completed run created a recovery checkpoint, select that receipt and open its recovery preview. SyncReceipt restores only missing paths; any file currently at an original path is reported as a conflict and is not overwritten.
Does it work with cloud storage?
SyncReceipt works with folders already mounted or synchronized into macOS. It does not log into cloud providers itself. Availability and placeholder-download behavior are controlled by the mounting provider.
Email support
Email contact@trieflow.com. Include your macOS version, SyncReceipt version, job mode, and the exact error text. The canonical support page is https://syncreceipt.trieflow.com/support.